As consumer purchases become more value driven - it is important to use appropriate social channels to let people know, not only what you are, but what type of community you've created.
Two recent events have brought my attention to Crisis Communications and the flurry of panic that ensues when one finds themselves or their company, the subject of negative attention. Catalyst CC stands by our Triple 'A' approach (Accessibility, Action, Accountability)
Often we must train the client to understand the timeliness and importance of sharing their personal viewpoint and their take on a business, product, or event as the expert.
And finally, for those wondering whether theirs is floating in a sea of other releases or making any impact at all, I call this,Is My Release Measurable?